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Alternatively, you can write to us at

Princes Limited
Royal Liver Building, 6th Floor
Pier Head
Liverpool
L3 1NX
United Kingdom

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Product full name & size(Required)

Please enter the product name & pack size (e.g. Napolina Chopped Tomatoes 400g or if a multipack 4x400g / 6x400g)

Product batch code & Best Before End date(Required)

Please enter the full batch code including BBE, if available (situated on can lid/side of can/side or back of pack/neck of jar - BBE will be visible alongside batch code)

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Please enter any other codes printed on the packaging near the Best Before Date (time stamp). This may help us when identifying specific batches.

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Accepted file types: jpg, png, gif, pdf, doc, xls, Max. file size: 10 MB, Max. files: 5.

If you have any supporting documents (e.g.: photos) please upload them below here. If uploading multiple documents, please ensure that all file names are different. If you have the can, packaging or foreign body, please could you keep hold of it until our team contacts you, as we may want to send you a pre-paid envelope to get the item back as part of our investigation process.

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